Frequently Asked Questions
-
We operate from a commercial kitchen and do not have a retail shopfront. All orders are placed online through our website.
-
Our commercial kitchen is located in St Lucia, Queensland.
-
Yes, there's a $50 minimum order. Delivery fees are based on your location and order total — starting from $15, reducing as your order grows, with FREE delivery on orders $120+ for local Brisbaneand$350+ for regional areas. Check your exact rate at checkout based on your postcode.
-
All orders are delivered Tuesdays.
-
All orders submitted before Friday night will be delivered on the following Tuesday.
-
Please contact us as soon as possible to cancel your order. Cancellations may be subject to a fee if processing has already begun. Please email us at sahar.alizade@gmail.com to cancel your order.
-
Changes to your delivery address may be possible depending on the timing. Please contact us immediately at sahar.alizade@gmail.com if you need to update your delivery address.
-
Your order will be left at your delivery address in an insulated box or polybox with an ice pack. This packaging is designed to keep your food at a safe temperature for up to four hours.
-
Our meals are delivered fresh, ready for you to heat and enjoy.
-
Please refrigerate your meals at 0-4°C upon arrival. Always check the "use by" date on each meal for optimal freshness. Our meals can also be frozen for up to six months.